Refund Policy

Refund & Return Policy (B2B Only)

All sales are final. Due to the nature of B2B transactions, we do not accept returns or offer refunds once an order has been confirmed and fulfilled.

📦 Damaged or Defective Goods

If you receive products that are damaged, defective, or not in accordance with the specifications stated in your purchase order, you must notify us within 7 calendar days of receipt.

• Please provide photographic evidence and a detailed description of the issue.
• Approved claims may result in a replacement, credit note, or partial refund, at our discretion.

🔄 Order Cancellations

Orders cannot be canceled once production has begun or once goods have been dispatched.

📋 Custom & Logo Orders

All custom-labeled, branded, or logo-printed items are non-returnable and non-refundable under any circumstances.

📌 Important Note

As a wholesale customer, you are responsible for thoroughly reviewing the product specifications, pricing terms, and minimum order requirements before placing an order.

For any concerns, please contact us at info@urworkwear.com with your order reference and supporting details.