Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kapsuleswim.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kapsuleswim.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kapsuleswim.com.

Return & Refund Policy

KAPSULE Swim Buoy

At KAPSULE, we want you to feel confident and supported with every purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To start a return or warranty request, please contact us at info@kapsuleswim.com with:

  • Your order number

  • The email address used for the order

  • A brief description of the reason for return

Please note: returns must be approved before items are sent back.

Return Eligibility

Returned items must be:

  • Unused and in “as new” condition

  • Not used in water

  • Returned with original packaging and accessories

For safety and hygiene reasons, used swim buoys cannot be returned.
If you experience a product issue, we’re always happy to review it as a warranty case.

Refunds

Refunds are available within 30 days of purchase for orders placed directly through our website.

Once your return is received and inspected:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for processing

Original shipping fees, duties, and taxes are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • We are not responsible for items lost or damaged during return transit

Warranty

If you believe your item has a manufacturing defect, please contact us with:

  • Your order number

  • Clear photos or videos of the issue

  • A brief description

Warranty requests are reviewed individually, and we aim to provide a fair and supportive solution.

Contact Us

📧 info@kapsuleswim.com

We believe great gear should come with great support. If you’re unsure whether your item qualifies for a return or warranty, just reach out — we’re always happy to help.